Phone (704) 663-5240

Parent Support – FAQ’s

Northlake Children’s Associates has a clinical pediatric advice assistant during regular office hours to answer the majority of questions concerning your child. We will make all attempts to return your call within an hour. Calls received after 3pm may not be returned until the next day, however our after hours answering service is still available by calling our main line (704) 663-5240.

After-hours calls will be answered by RNs at our answering service-TeleHealth Solutions. Calls should be returned within the hour by our after hours service. Should any questions or concerns arise please report them to us when our office reopens. TeleHealth is not affiliated with Northlake Children’s Associates therefore we will forward concerns to the Managers at TeleHealth Solutions.

The following are a set of guidelines that were developed to help you care for your sick child at home and/or to help you determine if they need to be seen by one of our provider’s.

 

 

The following problems should always be called to the on call providers attention as soon as symptoms occur by reaching our after hours RN’s  at                 (704) 663-5240. If these symptoms arise during the day please call to schedule an appointment.

  • Severe persistent abdominal pain.
  • Any breathing difficulty
  • Stiff neck when accompanied with irritability, fever and lethargy.
  • Seizures accompanied with or without fever
  • Fever greater than 100.5 rectally in an infant less than 3 month of age.
  • Audible wheezing in a child that is having breathing problems and / or not responsive to usual asthma therapy.
  • A sudden change in the child’s symptoms especially when accompanied by lethargy, irritability and level of consciousness.

 

 

The following problems should be called to the providers attention within a 24 hour period.

  • Earache
  • Blood in urine
  • Blood in stool
  • Burning and frequency with urination

 

 

The following are examples of acute illnesses that are not emergent. These can be handled during our regular office hours by scheduling an appointment with one of our provider’s.

 

  • Fever in a child more than 3 months of age
  • Colds and coughs
  • Sore throats
  • Eye infections
  • Headaches
  • Constipation
  • Diaper rashes
  • Crying in infants without other symptoms